# Salted CX Help Center > Documentation for Salted CX, the AI-native customer-service and contact-center platform where AI agents and people operate conversations together. URL: https://help.salted.cx ### Agents - [Agent Home](https://help.salted.cx/en/articles/1784371079-agent-home): Article short description ### Logical Model - [Logical Model Tips](https://help.salted.cx/en/articles/model-tips): - [Turn](https://help.salted.cx/en/articles/model-turn): - [Transaction](https://help.salted.cx/en/articles/model-transaction): - [Service](https://help.salted.cx/en/articles/model-service): - [Reviewer](https://help.salted.cx/en/articles/model-reviewer): - [Review](https://help.salted.cx/en/articles/model-review): - [Question](https://help.salted.cx/en/articles/model-question): - [External Agent](https://help.salted.cx/en/articles/model-external-agent): Article short description - [Engagement](https://help.salted.cx/en/articles/model-engagement): - [Customer](https://help.salted.cx/en/articles/model-customer): - [Agent](https://help.salted.cx/en/articles/model-agent): - [Activity](https://help.salted.cx/en/articles/model-activity): - [Dates and Times](https://help.salted.cx/en/articles/model-dates): - [Conversation Examples](https://help.salted.cx/en/articles/model-conversation-examples): - [Customer Journey Structure](https://help.salted.cx/en/articles/model-customer-journey-structure): ### Your Logic - [Custom Digital Channel](https://help.salted.cx/en/articles/custom-digital-channel): - [Setup Integration with ElevenLabs](https://help.salted.cx/en/articles/1781863332-setup-integration-with-elevenlabs): Article short description - [Conversation Urgency](https://help.salted.cx/en/articles/1765376502-conversation-urgency): Article short description - [Build Menus using Your Logic](https://help.salted.cx/en/articles/your-logic-menus): Article short description - [Your Logic Implementation Tips](https://help.salted.cx/en/articles/your-logic-implementation-tips): - [Live Conversation Lifecycle](https://help.salted.cx/en/articles/1756766407-live-conversation-lifecycle): Article short description - [Asynchronous Behavior in Your Logic](https://help.salted.cx/en/articles/your-logic-asynchronous): - [Your Logic Response Examples](https://help.salted.cx/en/articles/your-logic-response-examples): - [Your Logic Actions](https://help.salted.cx/en/articles/your-logic-actions): - [How automation logic controls a customer conversation](https://help.salted.cx/en/articles/how-automation-logic-controls-a-customer-conversation): Learn how automation logic receives conversation events, decides what should happen next, and returns actions for Salted to perform. In configuration and technical documentation, this is called Your Logic. - [Your Logic Events](https://help.salted.cx/en/articles/your-logic-requests): ### Dashboards - [Alerts](https://help.salted.cx/en/articles/dashboards-alerts): - [Rich Text in Dashboards](https://help.salted.cx/en/articles/dashboards-rich-text): - [Drill Down](https://help.salted.cx/en/articles/dashboards-drill-down): - [Custom Dashboards](https://help.salted.cx/en/articles/dashboards-custom): ### About Salted - [Create Account](https://help.salted.cx/en/articles/account): - [Releases](https://help.salted.cx/en/articles/releases): - [What are AI Agents in Salted?](https://help.salted.cx/en/articles/what-are-ai-agents-in-salted): Understand how customer-facing AI agents operate conversations in Salted, use knowledge and tools, collaborate with people, and remain subject to operational controls. - [What is Salted CX?](https://help.salted.cx/en/articles/what-is-salted-cx): Understand Salted as an AI-native customer-service and contact-center platform, how its product areas fit together, and the ways companies can adopt it. - [Start here with Salted CX](https://help.salted.cx/en/articles/start-here-with-salted-cx): Choose a path through Salted documentation based on your role and the outcome you need, from operating conversations to automation, quality, analytics, and administration. ### Quality Assurance - [Acknowledge and Dispute Reviews](https://help.salted.cx/en/articles/1755230871-acknowledge-and-dispute-reviews): - [Involving Agents in Quality Assurance](https://help.salted.cx/en/articles/qa-agent-review): - [Auto Reviews Accuracy](https://help.salted.cx/en/articles/1755254757-auto-reviews-accuracy): - [Challenges with AI-Powered Quality Assurance](https://help.salted.cx/en/articles/1755222058-challenges-with-ai-powered-quality-assurance): - [AI-Powered Quality Assurance](https://help.salted.cx/en/articles/1755188089-ai-powered-quality-assurance): - [Quality Assurance Metrics](https://help.salted.cx/en/articles/1755246584-quality-assurance-metrics): - [Review Metrics](https://help.salted.cx/en/articles/metrics-review): - [Built-in Questions and Forms](https://help.salted.cx/en/articles/questions-built-in): - [Questions](https://help.salted.cx/en/articles/questions): - [Forms](https://help.salted.cx/en/articles/forms): - [Customer Satisfaction](https://help.salted.cx/en/articles/customer-satisfaction-surveys): - [Pulse Check](https://help.salted.cx/en/articles/1784385666-pulse-check): Article short description - [Automatically Detected Metrics](https://help.salted.cx/en/articles/1768187346-automatically-detected-metrics): Article short description - [Vitals](https://help.salted.cx/en/articles/1774997602-vitals): Article short description ### Live Conversations - [Silent Messages](https://help.salted.cx/en/articles/1771513081-silent-messages): Article short description - [Universal Chat Integration](https://help.salted.cx/en/articles/universal-chat-integration): Article short description - [Universal Chat Settings](https://help.salted.cx/en/articles/universal-chat-settings): - [Universal Chat](https://help.salted.cx/en/articles/universal-chat): - [Custom Buttons](https://help.salted.cx/en/articles/1759298233-custom-buttons): Article short description - [Live Conversations Setup](https://help.salted.cx/en/articles/live-conversations-settings): Article short description - [Agent Guide to Live Conversations](https://help.salted.cx/en/articles/1758108157-agent-guide-to-live-conversations): Article short description - [What are AI Agents in Salted?](https://help.salted.cx/en/articles/what-are-ai-agents-in-salted): Understand how customer-facing AI agents operate conversations in Salted, use knowledge and tools, collaborate with people, and remain subject to operational controls. - [What is Agent Desktop?](https://help.salted.cx/en/articles/what-is-agent-desktop): Understand the human and supervisory workspace inside Live Conversations, including monitoring ongoing AI-led conversations, joining or taking over, active work queues, context, replies, assistance, actions, and operational controls. - [Handling Live Conversation](https://help.salted.cx/en/articles/live-conversations-agent): Article short description - [How AI and human agents work together in Salted](https://help.salted.cx/en/articles/how-ai-and-human-agents-work-together-in-salted): Understand guidance, approval, takeover, external expertise, and return-to-AI patterns inside a Salted customer conversation. ### Integrations - [Zingtree Integration](https://help.salted.cx/en/articles/integration-zingtree): - [Zendesk Integration](https://help.salted.cx/en/articles/integration-zendesk): - [Twilio Flex Integration](https://help.salted.cx/en/articles/integration-flex): - [Webex CC Integration](https://help.salted.cx/en/articles/integration-webex): Connect Cisco Webex Contact Center to Salted CX. Covers supported features, how Webex CC Tasks, engagements, and turns map to the Salted customer journey, available metrics, OAuth setup, and limitations. - [ServiceNow Integration](https://help.salted.cx/en/articles/integration-servicenow): - [Salesforce Integration](https://help.salted.cx/en/articles/integration-salesforce): - [Freshdesk Integration](https://help.salted.cx/en/articles/integration-freshdesk): - [Amazon Connect Integration](https://help.salted.cx/en/articles/integration-amazon-connect): - [Links to Salted CX](https://help.salted.cx/en/articles/1781795869-links-to-salted-cx): Article short description ### Ingest API - [Export API](https://help.salted.cx/en/articles/1774628621-export-api): Article short description - [Ingest Data Format](https://help.salted.cx/en/articles/1755247563-ingest-data-format): ### Customer Journey - [Engagements in Customer Journey](https://help.salted.cx/en/articles/customer-journey-engagement): - [Customer Profile](https://help.salted.cx/en/articles/customer-profile): Article short description - [Protected Information](https://help.salted.cx/en/articles/protected-information): - [Similar Turns](https://help.salted.cx/en/articles/customer-journey-similar-turns): ### Technical - [SLA and Limits](https://help.salted.cx/en/articles/1755264459-sla-and-limits): - [Performance Tips](https://help.salted.cx/en/articles/1755219765-performance-tips): - [Historical Changes in Data](https://help.salted.cx/en/articles/1755188319-historical-changes-in-data): - [Data Loads](https://help.salted.cx/en/articles/1755219286-data-loads): - [In-App Announcements](https://help.salted.cx/en/articles/1755215154-in-app-announcements): ### Metrics - [Metrics Best Practices](https://help.salted.cx/en/articles/metrics-best-practices): - [Filtering](https://help.salted.cx/en/articles/1755272271-filtering): - [Aggregations](https://help.salted.cx/en/articles/1755250946-aggregations): - [Metrics Reference](https://help.salted.cx/en/articles/1755225286-metrics-reference): - [Built-in Metrics Overview](https://help.salted.cx/en/articles/metrics-overview): ### Users - [Okta as Identity Provider](https://help.salted.cx/en/articles/identity-provider-okta): - [Google as Identity Provider](https://help.salted.cx/en/articles/identity-provider-google): - [Permissions](https://help.salted.cx/en/articles/permissions): ### Visualizations - [Segmentation](https://help.salted.cx/en/articles/visualization-segmentation): - [Custom Visualizations](https://help.salted.cx/en/articles/visualizations-custom): ### Search and Discover - [Search](https://help.salted.cx/en/articles/1759143839-search): Article short description ### Uncategorized - [Billing Units](https://help.salted.cx/en/articles/1778863659-billing-units): Article short description - [Custom Integration with Slack](https://help.salted.cx/en/articles/custom-slack): - [Demo Adventures](https://help.salted.cx/en/articles/1770452728-demo-adventures): Article short description - [Dynamic Agent Desktop](https://help.salted.cx/en/articles/1781867273-dynamic-agent-desktop): Article short description - [External Agents](https://help.salted.cx/en/articles/1759322910-external-agents): Article short description - [KV](https://help.salted.cx/en/articles/kveta): Article short description - [Setup Email in Google Workspace](https://help.salted.cx/en/articles/1761337783-setup-email-in-google-workspace): - [Setup Salesforce Integration](https://help.salted.cx/en/articles/1769877319-setup-salesforce-integration): - [Voice Scenarios](https://help.salted.cx/en/articles/1778913582-voice-scenarios): - [Working with Live Conversations in Groupon](https://help.salted.cx/en/articles/live-conversations-groupon-agents): Article short description