To use Semantic Search click on the search field in the top right corner of the application. Type the content of a message that you would like to find. Then click Search. Salted CX lists turns where a customer or an agent mentions something similar to what you search for. You need at least two words to
Each turn shows the following information:
- Who is the author of the turn
- When the turn happened
- The color shows whether the turn is a customer, human agent, or a bot turn
You can choose whether you want to search in agent or customer turns or in both.
Click any turn in the search results to open the Customer Journey in which the turn happened.