Salted CX uses AI and human input to surface opportunities from the depths of conversations. Anybody in the company from management to agent can jump from built-in dashboards directly to the customer journeys, understand what can be improved, and act on it. Salted CX helps to improve the customer experience step by step.

Salted CX gathers conversation content and metadata from your contact center platforms and brings them to one place as you would have just one unified contact center platform.

All Conversations in One Place

Do you have multiple platforms for talking to customers?

Salted CX takes all conversations from all connected data sources and connects them to a single Customer Journey. Customer journey shows all conversations with a single customer in one pane in the order in which they happened.

Learn more about the Customer Journey.

AI Helps you to Uncover Opportunities

Have you ever had a hunch about what customers say in conversations but you could not explore it further?

Salted CX offers a semantic search that searches in 100% of your recent conversations for anything that has a similar meaning to what you search for. You do not know how customers express themselves as semantic search searches even expressions that have not a single word in common with what you wrote as long as the meaning is similar.

When you find an issue or an opportunity you can tag the conversation. Once you tag 5 or more similar situations in the conversation Salted CX can search for the same situation in all conversations. This helps you to understand how often the situation happens and whether it is worth your attention. You can always jump to complete customer journey from any AI finding and uncover what exactly is happening and what you can do better.

Learn more about Semantic Search and Auto Reviews.

Jump from Dashboards to Customer Journey

Ever wanted to know why customers said they were not happy? Why do conversations take longer than usual? Why a sale did not happen? Why do agents refund customers more often than the rest of their team?

In Salted CX you can go from high-level numbers and statistical data to individual conversations that are behind those data. So you can understand what is the root cause of any issue or whether there is an opportunity waiting.

With Salted CX you will know who to go to and what to tell them to help them improve or enforce their good behavior.

Learn more about Drill-down from Dashboards.

Start with Built-in Content

Ever had to provide a long list of requirements for your reporting needs? Ever waited weeks or even months to get any visibility?

Salted CX ships with built-in dashboards, insights, and metrics focused on different areas watched in the contact center. You can start to watch industry-standard metrics on day one just by opening Salted CX.

Learn more about Dashboards.

Build Dashboards without Coding

Ever wanted to look into your data but it took days or weeks to get a report from your IT department? Wanted to quickly check something suspicious in conversations but had to go through a prioritization process and justify business value before getting started?

In Salted CX you can explore data on your own without coding. Use built-in metrics to build your own insights and dashboards.

In-App Announcements

Data Loads

Historical Changes in Data

Performance Tips

SLA and Limits