All users log in to Salted CX via Single Sign On using your identity provider. This centralizes your user management and ensures that you know who has access to Salted CX.
Recommended Requirements
Since Salted CX can store verbatim customer conversations and contact information, ensure your identity provider enforces strict user authentication requirements. We recommend following the latest recommendations based on the National Institute of Standards and Technology (NIST).
Password Strength
Multi-Factor Authentication (MFA)
Login Protection
Access Control
Monitoring and Alerts
Log and alert on the following activity:
