Service dataset enables to related a conversation to a specific service or a product. This enables to provide segmentation and filtering to a specific service or product that the agents sell, service or support.
Data Set Properties
| Property | Type | Description |
|---|---|---|
| Service | PID | The service or a product that the conversation is related to. |
| Service ID | Label for Service | External ID for the service. |
| Service Name | Label for Service | Human readable name or the service. |
| Partner | Entity | Partner that is associated with the service or product. Partner enables you to group multiple services and products. |
| Partner Manager | Entity | The person who is currently responsible for managing the relationship with the partner for the given service or product. |
| Region | Entity | Geographical location of the service based on any segmentation used by the company. Ir might be a city for local operations or large region such as Europe, APAC for international operations. |
| Service Attribute 1 | Entity | Custom attribute associated with the service. |
| Service Attribute 2 | Entity | Custom attribute associated with the service. |
| Service Attribute 3 | Entity | Custom attribute associated with the service. |
| Service Status | Enumeration | The current service status enables to identify whether i |
| Vertical | Entity | The vertical in which the service or product is present. |