Items in Salted CX have robust deep links that you can use to reference content from 3rd party applications and your documents. You can copy the web address from the URL to reference agents, conversations, and other items within Salted CX.
New Conversation
To start a new conversation, you just open Salted CX using a link that contains all the necessary information. The user clicking on the link will be taken directly to the conversation, and their engagement time starts.
The format of the link has this format: https://{account name}.{region}.salted.cx/live/new?channel={channel for the new conversation}&brandId={brand ID from the settings}&contact={contact to the customer}
An example link then looks like this:
https://yourcompany.eu.salted.cx/live/new?channel=email&brandId=9ed8117d-3a98-4344-97fd-3c2becb5548f&contact=customer%40email.com
Channel parameter channel has these possible values:
call
email
sms
You can find the Brand ID parameter brandId in Settings ⏵ Universal Chat.
For contact, you can use any email or phone number of an existing customer in our Customer Profile, or a new contact and a new customer record will be created on the fly.
The phone numbers should be in ITU-T recommendation E.164 format, including the country code. For example, +1123456789 (no spaces and special characters, starts with + plus sign and contains country code such as +1 )