Live conversation contain live transcript of all participants involved in the conversation.
Customer Summary
Currently the customer summary contains the customer name if it is know from Salted CX customer profile.
Conversation Content
TODO
Composing the Message
Ask Question
You can easily ask predefined questions to the customer. These questions
I Am Working on It
You have a dedicated button 
to send to the customer a canned “Working on it” message. This enables to quickly manage the customer expectations and let them know you are working on their request.
Improve Reply
TODO
Agent Actions
Agent actions offers all actions the agent can do after composing a reply or in case they do not want plan to reply.
Available actions are:
- Reply
— sends the currently composed reply to the customer.
- Resolve
— you can can tell that they have resolved the customer request. This does not complete the conversation as Salted CX tries to get the customer confirmation to ensure the request is resolved and collect the customer feedback. After you resolve the conversation the conversation moves to Recently left section in navigation.