Universal Chat enables your customers to message you from your website or application. Universal Chat is deeply integrated with Salted CX AI features, Live Conversations, Your Logic and analytics. It does its best to simplify collection of customer feedback and important metrics to help get deeper insight into both quality of the conversations and performance.
You can use Universal Chat on multiple websites and have multiple brands that have different look and feel and behavior. Check Universal Chat Settings to learn how to customize Universal Chat and include it in your website or application.
To use Universal Chat connected to you Salted CX account follow instructions in Universal Chat Integration.
Open Universal Chat
Universal Chat takes very little space by default. It is represented by a chat bubble in the bottom right corner of the website ①. If users click the chat icon Universal Chat automatically opens a new conversation and focus the response field ⑤, so the customer can immediately ask for help.
Messages
Messages are in chat bubbles color coded based on brand settings in Universal Chat settings.
Questions
Agents and Your Logic can ask the customer questions. In that case a customers receives a question and set of answers.
Conversations
Universal Chat enables the customer to have multiple conversations opened in their chat session. Customer
