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Semantic Search

Semantic Search finds turns in conversations that happened in up the last 30 days that have similar meanings. Semantic Search uses AI to find turns that have similar meanings even when they do have not a single word in common.

To use Semantic Search click on the search field in the top right corner of the application. Type the content of a message that you would like to find. Then click Search. Salted CX lists turns where a customer or an agent mentions something similar to what you search for. You need at least two words to

Each turn shows the following information:

  • Who is the author of the turn
  • When the turn happened
  • The color shows whether the turn is a customer, human agent, or a bot turn

You can choose whether you want to search in agent or customer turns or in both.

Click any turn in the search results to open the Customer Journey in which the turn happened.

Supported Languages​

The list of currently supported languages in semantic search in alphabetical order:

Albanian, Arabic, Armenian, Bulgarian, Burmese, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, Georgian, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Kurdish, Latvian, Lithuanian, Macedonian, Malay, Marathi, Mongolian, Norwegian Bokmål, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Urdu, Vietnamese

The returned results will differ depending on the language combination, how close the languages are and how much training data are available for the individual languages.