Integrations
Salted CX provides support for the following contact center platforms.
| Platform | Details |
|---|---|
| Aircall | Support for voice conversations. |
| Amazon Connect | Support for conversation metadata, agent statuses, and chat content. With Amazon Lens enables Salted CX also downloads voice transcripts and sentiment for both chat and voice transcripts. |
| Freshdesk | Support for importing tickets as agent engagements in Salted CX. |
| Salesforce | Support for Salesforce Omni-Channel agent work and Salesforce tasks for metadata. Salted CX also imports transcripts for live chats and emails. |
| Twilio | Support for Twilio Flex (TaskRouter) tasks and agent statuses, contents of Twilio Messaging conversations, and Twilio Studio for IVR engagements. |
| Zendesk | Support for Zendesk tickets and chat. |
| Zingtree | Support for self-service sessions that customers went through. Individual steps customers take through the menu are shown in the customer journey. You can also report on what menu paths the customers often use and whether they are resolving their requests. |
Adding Supported Platform
Salted CX adds support for contact center platforms based on demand. If your platform is missing in the above list please reach us at help@salted.cx to check when we can support your platform.