Metrics
Metrics are calculations that calculate a numerical value on top of all engagements and other items in the Logical Model.
Built-in Metrics
Salted CX ships with a rich set of built-in metrics that you can use to build your own insights and dashboards. You can also use the built-in metrics to create your own metrics on top of them or as an inspiration to create your own metrics from scratch. The built-in insights and dashboards use the built-in metrics.
The set of built-in metrics available in every Salted CX account is the same. However whether the metrics provide results depends on platforms you connected Salted CX to and on additional data you load to Salted CX. Different platform provide different set of data.
Check Metrics Reference for list of metrics available out of the box.
Custom Metrics
Salted CX contains a metric editor that enables you build your own metrics based on any data point available in Logical Model. You can build your own metrics on top of the built-in metrics or create your metrics from scratch. You can use custom metrics to build new insights and dashboards. They offer the same flexibility as the built in metrics.
