Service

Service dataset enables to related a conversation to a specific service or a product. This enables to provide segmentation and filtering to a specific service or product that the agents sell, service or support.

Property	Type	Description
Partner	Entity	Partner that is associated with the service or product. Partner enables you to group multiple services and products.
Partner Manager	Entity	The person who is currently responsible for managing the relationship with the partner for the given service or product.
Partner Size	Entity	The size of the partner company such as SMB, Enterprise, etc.
Partner Tier	Entity	Quality of the Partner
Service	PID	The service or a product that the conversation is related to.
Service Attribute 1	Entity	Customer attribute of the service.
Service Attribute 2	Entity	Customer attribute of the service.
Service Attribute 3	Entity	Customer attribute of the service.
Service Category	Entity	Category of the service
Service Country	Entity	Country of the service
Service ID	Label	External ID for the service.
Service Name	Label	Human readable name or the service.
Service Region	Entity	Geographical location of the service based on any segmentation used by the company. Ir might be a city for local operations or large region such as Europe, APAC for international operations.
Service Status	Enumeration Active Inactive Deleted	The current service status enables to categorize.
Service Tier	Entity	Quality of the Service
Vertical	Entity	The vertical in which the service or product is present.